Order Cancellation
We understand that circumstances may change and you might need to cancel an order. Our cancellation policy aims to offer flexibility while maintaining our commitment to quality and service.
How to Cancel an Order
1. Timing:Within 24 Hours: Orders can be canceled within 24 hours of placing the order for a full refund.
After 24 Hours: Cancellations requested after 24 hours will be subject to a 15% cancellation fee to cover processing and restocking costs.
2. Custom Orders: Within 24 Hours: Custom-made or personalized jewelry orders can be canceled within 24 hours of placing the order for a full refund.
After 24 Hours: These orders cannot be canceled or refunded due to the bespoke nature of the items.
3. How to Cancel: To cancel an order, please contact our customer service team as soon as possible at returns@fluencediamonds.com. Provide your order number and details of the item(s) you wish to cancel.
Refund Process
1. Standard Orders: Within 24 Hours: A full refund will be issued to your original payment method within 5-7 business days.
After 24 Hours: A refund minus the 15% cancellation fee will be issued to your original payment method within 5-7 business days.
2. Custom Orders: Within 24 Hours: A full refund will be issued to your original payment method within 5-7 business days.
After 24 Hours: Custom orders cannot be canceled or refunded after 24 hours of placing the order.
Shipped Orders
If your order has already shipped, it cannot be canceled. However, you may return the item(s) in accordance with our return policy once you receive your order.
Additional Information
We reserve the right to refuse a cancellation request if the order has already been processed and shipped.
Please note that refunds to credit/debit cards may take additional time to appear on your statement, depending on your bank’s processing time.
Contact Information
If you have any questions or need further assistance with your cancellation, please contact our customer service team at:
