Returns
Your satisfaction is our priority. If you are not completely happy with your purchase, you can return the item within 30 days of the purchase date for a full refund or exchange. To qualify for a return, your item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items
Certain items cannot be returned, including:

-Custom-made or personalized jewelry
-Items purchased on sale or with a discount
-Gift cards
-Earrings (due to hygiene reasons)

Return Procedure
To initiate a return, follow these steps:

Contact our customer service team at returns@fluencediamonds.com to request a Return Merchandise Authorization (RMA) number.
Securely package the item, including the original receipt and the RMA number.

Ship your return to the following address: King’s residence 101 1st floor, Plot number 86, Nelson square, Nagpur, Pin code: 440013

Note: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

Late or Missing Refunds
If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at returns@fluencediamonds.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at returns@fluencediamonds.com and send your item to: King’s residence 101 1st floor, Plot number 86, Nelson square, Nagpur, Pin code: 440013

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send a refund to the gift giver, and they will find out about your return.

Shipping
To return your product, you should mail your product to: King’s residence 101 1st floor, Plot number 86, Nelson square, Nagpur, Pin code: 440013

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
For any questions regarding returns or refunds, please contact us at returns@fluencediamonds.com or call us at : 91 8380000239